• We offer one-hour extensions only.
• Extension fee: $150.
• Extensions are contingent on availability — best to book in advance. We can’t guarantee day-of extensions.

Out of respect for the next scheduled party, a 5-minute grace period is provided. After that, there is a $50 fee per each 15 minutes over. This is a penalty, not an extension, and impacts the next booking. Unauthorized extensions may result in loss of future booking privileges.

We provide 15 minutes for setup. Early arrivals can’t be accommodated. Setup time is for adults only — children aren’t permitted to play during setup as we are cleaning and sanitizing the play area. Please ask guests not to arrive early, as early entry isn’t permitted.

Party rooms are assigned by time slot, not by preference. Because parties are staggered, rooms cannot be changed. Each room includes the same countertop, tables, and seating.

To successfully host 10–12 parties each weekend, we keep décor packages streamlined for a seamless, on-time setup. This allows our staff to focus on creating the best day ever for your celebration.
• Décor packages are pre-curated and not customizable.
• The only modification allowed is a “Table Swap”: we change the table settings and table décor to one of the themes listed on our website. The backdrop and balloon arch remain the same and are not customizable.
• Deluxe bookings may request balloon colors (submit 2 weeks prior). Colors are matched as closely as possible from our inventory; exact matches aren’t guaranteed, and we do not change the arch shape.
• Additional arches may be added to a deluxe theme at $20 per linear foot (e.g., party favor stand).

Yes — we recommend light, ready-to-hang décor.
• No tacks, nails, or adhesives that damage walls; avoid tape that leaves residue.
• No confetti or loose glitter.
• Please arrive with banners pre-strung and party favors pre-assembled — you’ll have 15 minutes for setup.
• Keep décor simple so we can maintain safety, cleanliness, and on-time turnover.

No. Our team can only use balloons from our inventory, and balloon arches are created only with the Deluxe package. We’re not able to accept outside balloons or supplies for assembly.

Yes—by request. We can create a new party theme for a $100 customization fee, contingent on approval. Our team will first confirm that we can source a complete, matching assortment (tableware, backdrop accents, balloon colors, and décor elements) for the theme you have in mind.

Lead time: Please submit your request at least 45 days before your event so we have time to source and stage the look.

How it works:

• Send the theme name and any reference photos or links.

• We’ll review availability and confirm within a few business days.

• If approved, the $100 theme fee is added to your booking and is non-refundable once we purchase supplies.

Notes:

• We match colors and styles as closely as possible using our vendors; exact brand/licensing items may not be available.

• Child guest count is due 2 weeks prior to ensure supplies are available. If you expect to exceed your included count(e.g., 30 vs. 15), please email us ASAP in case of supplier delays.
• The confirmed count 48 hours prior is the number we set the room for and the minimum number charged. We don’t reach out to reconfirm — if your count changes from the 2-week estimate, email us 48 hours prior with your final number.
• Adult headcount isn’t required, but must remain within maximum capacity guidelines.

No. Adult spots cannot be swapped for child spots. Package inclusions are counted separately for children and adults.

How charges work:

• Each child over the included child count: $12/child

• Each adult over the included adult count: $5/adult

We do not charge for children under 1 in the child guest count for parties- Unless you would like to reserve a table setting for them. All child place settings reserved are charged for.

Absolutely! Children over the age of 8 are welcome to attend and help celebrate.

Here’s how it works:

• Children ages 1–9 are included in the child guest count.

• Guests age 10 and up are counted as adults. Older kids are welcome to help supervise younger guests on the playground, but please note that our play space is designed for ages 8 and under to ensure a safe and fun environment for everyone.

To keep things safe, rough housing or high-energy play isn’t permitted, and guests over age 10 may be asked to sit out if their play becomes disruptive.

All individuals entering the building—whether they’re playing or just watching—must wear socks and count toward the total guest count.

We appreciate everyone’s cooperation in helping us keep the playground magical, safe, and fun for all ages!

No. Deposits are non-refundable under any circumstances. Your deposit holds your date and time and prevents others from booking it. Reservations can be rescheduled up to 3 weeks prior to your event date.

Yes! Our Private Party package includes up to 30 kids (additional children can be added). If you have fewer than 30, the package price remains the same, as it is a full venue rental.

Yes — we love supporting licensed and insured local vendors. We also work with preferred vendors (princesses, face painting, balloon twisting) who know our space and event flow. Ask us for recommendations!

Yes, you may bring outside food and non-alcoholic drinks. For safety and cleanliness, we do not allow any on-site cooking, open flames, or popcorn machines.

No. For safety and liability reasons, we do not allow piñatas (swinging objects and small pieces are hazardous for little ones).

Unfortunately, the candy cart cannot be moved out of the room or relocated within the room

Tipping is not required, but it’s very much appreciated. Our hosts work hard to set up, assist during your event, bring your vision to life, and complete the entire clean-up so you can enjoy the celebration.

No. Our pricing is clear and streamlined — no automatic gratuities, no service fees, and no transaction fees.

What you see is what you pay.

The only additional charges would be optional or situational, such as:
• Extra adults ($5 each) or additional children beyond your package
• Pre-booked time extension ($150 for one hour; if available)
• Overtime penalty if you stay past your end time ($50 per 15 minutes after a 5-minute grace)
• Optional décor add-ons (e.g., additional balloon arches at $20/linear foot with Deluxe)
• Snacks/beverages or socks if purchased on-site

No surprises — we’ll always confirm any add-ons with you first.