Frequently Asked Questions

Admission & Pricing

  • $15 per child (includes one adult).
    • Children under 1: $7 if attending without a sibling; free with a paying sibling.
    Additional adults: $5 each.
    Day Pass is valid for all-day play during business hours (no re-entry after exit).

  • Reservations are recommended on weekends and school holidays to guarantee entry. Walk-ins are welcome when we’re under capacity.

  • • YES! Memberships include Unlimited visits during open play hours (about the cost of 3 visits/month).
    Sibling memberships: $20/month per sibling (same household).
    Under 1: half-price membership or pay daily drop-in.
    • Memberships include one adult; add an extra adult for $15/month.
    • Auto-renews monthly; cancel up to 2 business days before your bill date.
    • Memberships can’t be paused, but you can cancel anytime and rejoin later.

  • Every person counts toward our building capacity, which limits how many guests we can admit. Adults also use seating and shared resources (bathrooms, HVAC), which affects operations and costs. To keep entry prices affordable for families, we chose to keep child admission low and charge a small fee for additional adults.
    • We could raise child admission to $20 and include two adults, or keep admission lower and charge $5 for a second adult.
    • We’ve found our current structure is more economical for families with multiple children who won’t bring more adults than kids.

Waivers & Socks

  • Yes. All children, including infants, must have a signed waiver before entering. Each location has its own waiver.

  • If your child visited this location within the past 2 years, you’re set. We can look up the waiver by child’s name, your phone number, or your name. (A separate waiver is needed for each Enchanted location.)

  • Grip socks are required for kids in play structures.
    Adults must wear socks (no shoes anywhere in the facility).

  • Each child ticket includes one adult. Additional adults: $5 each. Adults are welcome and encouraged to join kids inside the structures for extra supervision.

  • No. An adult must remain on-site and supervise children at all times.

  • Infant Area: ages 0–2.
    Main Structures: ideal for ages 0–6; siblings up to age 9 may join.
    We keep things small-kid friendly so littles can play safely and confidently.

Adults, Supervision & Play Areas

  • We sell pre-packaged snacks and beverages (no hot food). You’re welcome to bring your own food and enjoy it at our public tables. (No microwave on site.)

  • To keep things fair and tidy, we don’t allow walk-in parties or outside desserts/cake without a booked party package. Playdates are welcome—just no decorations, group food, or dessert items, please.

Food & Snacks

  • Browse packages, check availability, and book online. We book online only to secure your time, contract, and deposit.

  • Yes! $12/child for groups of 10+ on non-holiday weekdays, pending availability. Please email your specific location to schedule.

Parties & Group Visits

  • Yes—free Wi-Fi for guests. Great for getting a little work done while the kids play.

  • We accept cash, cards, and tap-to-pay.

  • We update our Google hours in real time and post a monthly calendar on our website. Follow our socials for announcements!

  • Yes—we hold items for 7 days. Please call or email your location to check.

Other Helpful Info